Help and Support

How do I know if my phone can receive the item I want to order?
Please check our compatibility guide before you order, if your phone is listed please check it's compatible with the item you want to order. If your phone isn't listed then it is not compatible with our service. We test and add new handsets constantly so please check the guide for updates.

My handset isn't listed on your compatibility guide, can I still order?
If your handset isn't listed in our compatibility guide then it may not be compatible with our service. Handsets are added when we are confident that they are compatible with our service. If you are sure that your handset is compatible with the item you want they it may work, but please be aware that we do not give refunds for orders placed that have been sent to mobile phones not listed in our compatibility chart.

My handset is listed but my network isn't?
If your network is not listed then you will not be able to receive items from us. We are constantly expanding the range of networks we can deliver to so please check back soon for updates.

My country isn't listed on your site, can I order?
We deliver to the following countries:
Europe: UK, Ireland, Germany, Austria, Belgium, Switzerland, Denmark, Spain, Finland, France, Gibraltar, Greece, Italy, Liechtenstein, Luxembourg, Malta, Netherlands, Norway, Portugal, Sweden
Rest of World: USA, Australia, New Zealand, Canada, India, Taiwan
On the website click on your country flag to view the items available to order and for specific ordering information. If you country is not in this list then we cannot deliver items to you at the moment. We are constantly expanding the number of countries we can deliver to so please check back for updates.

How do I get items sent to my phone?
1. Check if your handset and network are compatible with our service
2. Make a note of the item code(s) that you want to order and have the details of the mobile phone you want the item(s) sent to (phone number, make and model, network)
3. Either call the number on the site, or where available click "get it now" to order by credit card or SMS.

I'm trying to call your orderline but I keep getting a number unobtainable message?
Some mobile phone operators block calls to premium rate numbers. Try calling again from a landline, you do not need to call from the phone you want the item to be delivered to.

I haven't received my order?
Orders are processed immediately and most items are received within minutes but sometimes due to network traffic items may take up to 24 hours to be received. If your order has not arrived after 24 hours then please contact us our automated helpline number - 0871 872 4565 so that we can look into the problem for you. If necessary we will re-send your original order to your mobile at no extra charge.

There's a problem, how do I contact you?
Please contact us via the contact form or automated helpline number on the website so that we can look into the problem for you.

The item I want isn't on your site, how do I get it?
If you cannot find an item you want, don't despair! Click here to submit your request to us and we will do our best to get the item for you.

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Why do I need to have WAP/GPRS enabled to get polyphonic ringtones?
Polyphonic ringtones must be downloaded, they cannot be sent directly to your phone. Before you order please make sure that the WAP or GPRS service is enabled on your phone. If you do not have WAP or GPRS set up on your phone you can visit www.wapmob.com to get settings instantly. Please note we do not give refunds for WAP connectivity issues, please make sure you have WAP enabled correctly before ordering.

All I've received is a text message, I don't have my ringtone?
We will send you a text message either containing a website address or a bookmark which you will need to go to using WAP/GPRS where you can download your tone. We cannot send the tone directly to your phone.

How do I download and save my polyphonic ringtone?
1. When you receive the SMS containing the WAP address simply enter the full address (including the 5/6 letter code using lowercase characters) into your WAP browser on your handset and connect. Please note, you cannot download the ringtone in your PC's web browser.
Alternatively, if you receive a bookmark you can choose to download/connect to the bookmark without having to enter the address.
2. Once connected select "Download Tone" and your polyphonic ringtone will be downloaded. You will be prompted to save it to your phone, please make sure you SAVE the Polyphonic Ringtone to your phone.
3. To activate your Polyphonic Ringtone (Nokia menu names) select the "Profiles" menu and then the profile you want to change, select "Customize" or "Personalise" and then "Ringtone". Make sure the profile you activate your new Polyphonic Ringtone on is the current profile on your phone.
Still not sure? Check your handset's user manual for instructions. If this still doesn't help then please contact our support department using the link on the website.

My WAP connection failed before I could download my tone?
Clear the cache in your WAP browser before you try accessing the address again. There will be a menu option for this in the WAP area on your phone (turning your phone off then on again should also clear the cache). The link for your ringtone will expire after you attempt to download the tone, if necessary we will reactivate the link and resend to your mobile at no extra charge.
Still not sure? Check your handset's user manual for instructions. If this still doesn't help then please contact our support department using the link on the website.

I saved my ringtone but when my phone rings it still plays the old tone?
To activate your Polyphonic Ringtone (Nokia menu names) select the "Profiles" menu and then the profile you want to change, select "Customize" or "Personalise" and then "Ringtone". Make sure the profile you activate your new Polyphonic Ringtone on is the current profile on your phone.
Still not sure? Check your handset's user manual for instructions. If this still doesn't help then please contact our support department using the link on the website.

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Why do I need to have WAP/GPRS enabled to get Java games?
Java games must be downloaded, they cannot be sent directly to your phone. Before you order please make sure that the WAP or GPRS service is enabled on your phone. If you do not have WAP or GPRS set up on your phone you can visit www.wapmob.com to get settings instantly. Please note we do not give refunds for WAP connectivity issues, please make sure you have WAP enabled correctly before ordering.

All I've received is a text message, I don't have my Java game?
We will send you a text message either containing a website address or a bookmark which you will need to go to using WAP/GPRS where you can download your Java game. We cannot send the game directly to your phone.

How do I download and save my Java game?
1. When you receive the SMS containing the WAP address enter the full address (including the 5/6 letter code using lowercase characters) into your WAP browser on your handset and connect. Please note, you cannot download the game in your PC's web browser.
Alternatively, if you receive a bookmark you can choose to download/connect to the bookmark without having to enter the address.
2. Your game may take up to 3 minutes to download. DO NOT disconnect during the download!
Your handset may not seem like it's downloading anything. Please wait for at least 5 minutes before pressing any keys. Once downloaded your handset will report that the download was successful.
Please note that your new game may be stored in your "Applications" directory and not your "Games" directory.
Still not sure? Check your handset's user manual for instructions. If this still doesn't help then please contact our support department using the link on the website.

My WAP connection failed before I could download my Java game?
Clear the cache in your WAP browser before you try accessing the address again.
1. Check your phone's free memory available. If you are able to see the description of the game on your phone, it should say how much memory it requires, and if your phone's free memory is less than this, you will need to delete some other games to make room. Check your phone's manual for details on this limitation and what sort of things you can safely delete.
3. If you are still unable to download the game, it may be because your phone operator's WAP Gateway is not able to let you download it. Simply call 09014 902209 (UK only. 50p charge from landline, call cost from mobiles may vary) and we shall send you a configuration file so you can connect to our gateway. Once you have received our WAP configuration file your phone will store this information so that next time you want to download a game it will connect directly to our WAP gateway.
Still not sure? Check your handset's user manual for instructions. If this still doesn't help then please contact our support department using the link on the website.

I've got my new Java game but can't find it on my phone?
Your new game may be stored in your "Applications" directory and not your "Games" directory.
Still not sure? Check your handset's user manual for instructions. If this still doesn't help then please contact our support department using the link on the website.

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Why do I need to have WAP/GPRS enabled to get colour backgrounds?
Colour backgrounds must be downloaded, they cannot be sent directly to your phone. Before you order please make sure that the WAP or GPRS service is enabled on your phone. If you do not have WAP or GPRS set up on your phone you can visit www.wapmob.com to get settings instantly. Please note we do not give refunds for WAP connectivity issues, please make sure you have WAP enabled correctly before ordering.

All I've received is a text message, I don't have my colour background?
We will send you a text message either containing a website address or a bookmark which you will need to go to using WAP/GPRS where you can download your background. We cannot send the background directly to your phone.

How do I download and save my colour background?
1. When you receive the SMS containing the WAP address simply enter the full address (including the 5/6 letter code using lowercase characters) into your WAP browser on your handset and connect. Please note, you cannot download the colour background in your PC's web browser.
Alternatively, if you receive a bookmark you can choose to download/connect to the bookmark without having to enter the address.
2. Once connected select "Download" and your colour background will be downloaded. You will be prompted to save it to your phone, please make sure you SAVE the colour background to your phone.
Still not sure? Check your handset's user manual for instructions. If this still doesn't help then please contact our support department using the link on the website.

I saved my colour background but I can't see it on my phone?

Still not sure? Check your handset's user manual for instructions. If this still doesn't help then please contact our support department using the link on the website.

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Why do I need to have WAP/GPRS enabled to get Realtones and Text Alerts?
Realtones and text alerts must be downloaded, they cannot be sent directly to your phone. Before you order please make sure that the WAP or GPRS service is enabled on your phone. If you do not have WAP or GPRS set up on your phone you can visit www.wapmob.com to get settings instantly. Please note we do not give refunds for WAP connectivity issues, please make sure you have WAP enabled correctly before ordering.

All I've received is a text message, I don't have my tone?
We will send you a text message either containing a website address or a bookmark which you will need to go to using WAP/GPRS where you can download your tone. We cannot send the tone directly to your phone.

How do I download and save my Realtone or Text Alert?
1. When you receive the SMS containing the WAP address simply enter the full address (including the 5/6 letter code using lowercase characters) into your WAP browser on your handset and connect. Please note, you cannot download the tone in your PC's web browser.
Alternatively, if you receive a bookmark you can choose to download/connect to the bookmark without having to enter the address.
2. Once connected select "Download Tone" and your Realtone or Text Alert will be downloaded. You will be prompted to save it to your phone, please make sure you SAVE the tone to your phone.
3. To activate your tone (Nokia menu names) select the "Profiles" menu and then the profile you want to change, select "Customize" or "Personalise" and then "Ringtone" or "Message Alert Tone" . Make sure the profile you activate your new tone on is the current profile on your phone.
Still not sure? Check your handset's user manual for instructions. If this still doesn't help then please contact our support department using the link on the website.

My WAP connection failed before I could download my tone?
Clear the cache in your WAP browser before you try accessing the address again. There will be a menu option for this in the WAP area on your phone (turning your phone off then on again should also clear the cache). The link for your tone will expire after you attempt to download the tone, if necessary we will reactivate the link and resend to your mobile at no extra charge.
Still not sure? Check your handset's user manual for instructions. If this still doesn't help then please contact our support department using the link on the website.

I saved my tone but when my phone rings it still plays the old tone?
To activate your tone (Nokia menu names) select the "Profiles" menu and then the profile you want to change, select "Customize" or "Personalise" and then "Ringtone" or "Message Alert Tone". Make sure the profile you activate your new tone on is the current profile on your phone.
Still not sure? Check your handset's user manual for instructions. If this still doesn't help then please contact our support department using the link on the website.

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